View frequently asked questions

What is the delivery time?

The delivery time depends on the availability of the product, but generally, for the major centers, it is between 3 and 5 business days in Quebec and seven business days for the rest of Canada. For a faster delivery, we offer Xpresspost (2 to 3 business days, not compatible with free delivery). The delivery time is longer for remote areas and varies from region to region.

In addition, there is a 24h to 48h handling time before the delivery.

Note that because of high volume, the delivery time of carriers is longer during holidays. As well, for sales events such as Cyber Monday or the Cyber Inventory Sale, delivery times may be greater due to the high quantity of orders.

For all orders delivered to the United States, time may vary depending on the time required to clear customs.

For Europe, the delivery time is from 3 to 4 weeks and may also vary depending on the time required to clear customs.


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