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Availability of Replacement Parts, Repair Services, and Maintenance/Repair Information (Québec)

In accordance with Québec’s Consumer Protection Act, including section 39 as amended, Latulippe hereby informs consumers of the following regarding the availability of replacement parts, repair services, and the information required to maintain or repair the goods offered for sale.

1) No guarantee of availability

Unless expressly stated otherwise, Latulippe does not guarantee the availability of:

  • replacement parts;
  • repair services;
  • information required to maintain or repair goods (including, without limitation, manuals, instructions, schematics, software, or any other relevant information).

2) Differences by brand and product

Availability may vary depending on factors such as brand, model, year, country of distribution, production timelines and manufacturer policies, as well as inventory levels and supply chain conditions.

As a result, certain parts, services, or information may not be available at the time a consumer requests them.

3) Manufacturer information / brand policies

Where Latulippe has additional information from a manufacturer or brand regarding the availability of parts, repair services, or maintenance/repair information, Latulippe may make such information available, including by providing links to applicable manufacturer/brand policies.

4) Specific information prevails

If a product page or a document associated with a product expressly states different information (for example, confirmed availability of certain parts or services), that specific information prevails for the applicable product to the extent stated.

5) Questions

If you have questions about the availability of replacement parts, repair services, or maintenance/repair information for a product, please contact our customer service team.

Brand Policies (when available)

Where available, links to manufacturer/brand policies will be listed here.

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