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What is the merchandise return policy?

You can return a product purchased online within 30 days of receipt of your order. Items to be returned must be in new condition and in their original packaging, and you must show us your invoice.

Procedure for postal return

1. Request for return of merchandise

To return your products by mail, we invite you to log in to your account, then select “Orders” and the order you want to return. Next, select the “Request Merchandise Return” option. You will then be able to indicate which items in your order must be returned and select a reason for return.

A return label that works at all Canada Post locations will then be automatically generated for your order. It is possible to print it or, if you do not have a printer, to share it via your phone with a Canada Post branch employee.

Order error or defect

Your merchandise has been carefully checked and packed before leaving our warehouse. However, if you received your order in poor condition or if we made a mistake during the preparation of it, a clerk from the Web Orders Department will take care of your situation.

Other reasons

If you are not satisfied with the color, size, or if the product simply does not suit you, please note that a charge of $ 12 plus tax will be deducted from the refund amount.

2. Repackage the products

You only have to use the packaging in which you received your order. Make sure you seal everything well before you drop it off in the mail. There is no point in sending us your invoice because we have the necessary information in your order file.

3. Print the label and affix it to the package

We will send you your return label via our messaging system through which you made your return request. Please do not affix the label directly to the box. The item must be properly packaged for shipping.

4. Drop off the package at the post office

Drop off your package at a Canada Post branch. As the label is prepaid, you will not have to pay the post office at the time of dispatch. To find the post office closest to your home, you can use the following link on the Canada Post site: https://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice .

Procedure for free return in store

You can make a return at any of our stores. All you have to do is go to customer service (at the cash desks) with your products to be returned and your order number. This can be found in your confirmation email.

Return policy

Return deadlines

For an error on our part in processing your order or an item damaged in transit, you have 7 days from receipt of the package to contact us and obtain your return number.

For a simple refund, you have 30 days from receipt of the package to ship the item (s) to us.

Transport costs

We will deduct from the reimbursement of postal returns an amount of $ 12 plus tax to cover the postage costs associated with returning the items. The initial shipping costs will not be refunded.

In the event of an error on our part or an item damaged in transit, we will cover the cost of $ 12. We inspect every item returned to us. If no defect is found, the fee of $ 12 plus tax will be charged.

The item must be in new condition, that is, undamaged, clean, odor-free, free of animal hair, as well as with the original tags and packaging.

Additional return charges may apply if the returned item is no longer in new condition. If an item is non-refundable or unfit for resale, especially when used or washed, we reserve the right to refuse your return. The item will then be shipped back to you and we will charge you a $ 25 shipping cost.

It is important not to affix the postage-paid label directly to the product packaging. The products must be pre-packaged for mailings. An additional $ 5 fee will be charged for packaging that will be damaged by the pre-paid label.

Returns, no exchanges

In order to facilitate the management of merchandise returns, we do not perform exchanges, only returns. If you want to exchange the items received, you just need to make a return and then place a new order afterwards. You will be refunded for your return after receipt of your items in store.

Repayment terms

In normal times, the refund is processed within 48 working hours of receipt of the package in our warehouses, and then appears in your account within 4 to 5 working days. 


It is the customer's responsibility to be aware of the Return Policy, as well as the deadlines prescribed above. The correct and secure packaging of the item upon return is also the responsibility of the customer.

No exchange or refund on the following products

  • Final sales: All products at 60% and more discounts.
  • Books.
  • Underwear, cycling shorts and swimwear.
  • Socks.
  • Calls.
  • Bows and crossbows.
  • Electronic products.
  • Optical.
  • Compasses.
  • Batteries.
  • Motors.
  • Boats (kayaks and canoes).
  • Weapons and ammunition.
  • Scopes.
  • Fly fishing lines.

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