Procedure
In-store pickup allows you to order products on our website and have them delivered to our Quebec, Lévis or Trois-Rivières stores. This option does not include shipping fees, including for our oversized products.
When you place an order and choose the in-store pickup option, you will receive two automated emails. The first email will inform you that your order has been received. The second email will inform you that your order has been prepared and it is ready to be picked up at the store.
It is important to wait for this second email before going to the store. Allow two business days for the preparation of your order and receipt of this email.
Once your order is ready for pickup, it will remain available for pickup for two weeks (14 days). You will be asked to provide your order number and a physical photo ID when picking up your order in store.
Boats
Boats purchased on our website can only be picked up in the store, delivery is not possible at the moment. Certain conditions for the storage and cancellation of boat orders apply.
A 72h notice is required for any boat pickup. For a pickup at the Quebec store, contact (418) 529-0024 #709. For a pickup at the Lévis store, contact (418) 834-0024 #411. You can also send a prior notice via messaging in the "Contact Us" section.
Dangerous or fragile products
Some specific products cannot be delivered by our transport partners, for example fuel bottles or animal urine.
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